Privacy Policy
Last Updated: March 2026
Galaxy Plumbing Inc. (“Galaxy Plumbing”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website, advertisements, and services.
By using our website or submitting your information through our forms, you consent to the practices described in this policy.
1. Business Information
Galaxy Plumbing Inc.
1505 Applewood Rd.
Mississauga, Ontario, L5E 2M2
Canada
Phone: +1 416-464-1740
Email: rob@galaxyplumbinginc.ca
Website: https://www.galaxyplumbinginc.ca/
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2. Information We Collect
We may collect personal information when you interact with our website, advertisements, or contact forms.
The information we collect may include:
• Name
• Phone number
• Email address
• Home address (if provided for service requests)
• Details about the service you are requesting
This information is typically collected when you:
• Submit a contact form
• Submit a Facebook or social media lead form
• Request an estimate or service
• Communicate with us by phone, text message, or email
We do not collect payment or financial information through these forms.
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3. How We Use Your Information
The information we collect may be used for the following purposes:
• Responding to service inquiries
• Scheduling appointments or estimates
• Sending appointment reminders
• Providing updates regarding requested services
• Communicating about HVAC or plumbing services you requested
• Improving our services and customer experience
We only use the information you provide for legitimate business purposes related to our services.
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4. SMS Communications
By providing your phone number through our website, advertisements, or contact forms, you consent to receive SMS (text message) communications from Galaxy Plumbing Inc.
These messages may include:
• Appointment confirmations
• Appointment reminders
• Service updates
• Follow-up communications regarding your inquiry
Message frequency may vary but typically ranges from 1 to 4 messages per month depending on your service interaction.
Message and data rates may apply depending on your mobile carrier and plan.
You may opt out of receiving SMS messages at any time by replying:
STOP to unsubscribe
HELP for assistance
Once you opt out, you will no longer receive SMS communications from us unless you opt in again.
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5. Data Sharing and Third Parties
Galaxy Plumbing Inc. does not sell, rent, or share your personal information with third parties for marketing purposes.
Your information may be processed using trusted service providers that assist us in operating our business systems, such as customer communication platforms and lead management tools.These providers are only given access to information necessary to perform their services and are required to protect your data.
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6. Data Security
We take reasonable measures to protect the personal information we collect against unauthorized access, disclosure, or misuse.
While no method of transmission over the internet is completely secure, we implement appropriate safeguards to protect your information.
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7. Cookies and Tracking Technologies
Our website and advertising platforms may use cookies and tracking technologies to improve user experience and measure advertising performance.
These technologies may collect non-personal data such as:
• Website pages visited
• Time spent on the site
• Device type and browser information
• Advertising interaction data
This information helps us improve our website and marketing campaigns.
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8. Data Retention
We retain personal information only as long as necessary to:
• Provide requested services
• Maintain business records
• Comply with legal obligations
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9. Your Privacy Rights
You may request to access, update, or delete your personal information at any time.
To make a request, please contact us at:
Email: rob@galaxyplumbinginc.ca
Phone: +1 416-464-1740
We will respond to reasonable requests in accordance with applicable privacy laws.
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10. Children's Privacy
Our services are intended for homeowners and individuals over the age of 18. We do not knowingly collect personal information from individuals under 18 years of age.
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11. Changes to This Privacy Policy
Galaxy Plumbing Inc. may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Any updates will be posted on this page with the revised effective date.
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12. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Galaxy Plumbing Inc.
1505 Applewood Rd.
Mississauga, Ontario, L5E 2M2
Phone: +1 416-464-1740
Email: rob@galaxyplumbinginc.ca
